Affinity Water Contact 0345 357 2424

For general enquiries regarding services or accounts, call the Affinity Water contact number on either 0345 357 2401 or 0345 357 2402 (non-metered accounts). To send an email to Affinity Water customer services, use the contact form provided here: https://www.affinitywater.co.uk/email-us.aspx. The general customer service hours are Monday through Friday, 8am to 5pm. Business customers with a general enquiry can either call the Affinity Water telephone number on 0345 357 2424 or send an email to: enquiries@affinityforbusiness.co.uk. If you know the Affinity Water support team member that you want to speak to, call 01707 268 111.

Affinity Water Customer Services Contact Number 0345 357 2401

Department Contact Number
Customer Helpline 0345 357 2424
Billing 0345 357 2401
Water Supply Enquiries 0345 357 2407
Non-Metered Accounts 0345 357 2402
Report Leaks 0800 376 5325
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affinity water contact

Bill and Account Enquiries

If you have a metered account and have questions regarding your account, payment, or a have a billing question, call the Affinity Water helpline on 0345 357 2401. Call 0345 357 2402 instead if you have a non-metered account. The Affinity Water support team can explain charges on your bill, help with high consumption, and work with you if you need to make payment arrangements on a past due balance.

Affinity Water contact is recommended if you need to:

  • Register as Customer
  • Register as a Landlord or Letting Agent
  • Manage Multiple Properties
  • Tell them that you are moving
  • Set up a Direct Debit
  • Sign up to E-billing
  • Change your contact details
  • View & download bills
  • Submit a Meter Read


To complete account management tasks online, sign into your Affinity Water account here: https://myonlineaccount.affinitywater.co.uk.

Water Supply Enquiries

Dial the Affinity Water telephone number on 0345 357 2407 to report a loss of water supply, water pressure problems, water quality problems, or water disruption. The Affinity Water support hours for water supply enquiries are Monday through Friday from 7am – 8pm & Saturday – Sunday from 8am – 4pm (an emergency service operates outside of these hours). If you need to report a leak, contact Affinity Water on 0800 376 5325. The contact number is open to customers 24-hours a day, 7 days a week. For all other emergencies, call the 24/7 emergency line on 0345 357 2407. For more information on leak reporting, visit: https://www.affinitywater.co.uk/report-a-leak.aspx.

Note that sewerage and drainage enquiries and emergencies may need to be phoned into other water companies that provide the water supply. For your convenience, those contact numbers are listed below:

  • Anglian Water – 03457 145 145
  • Southern Water – 0330 303 0368
  • Thames Water – 0800 316 9800

If you wish to write to Affinity Water customer services to provide feedback about a problem in your area, the following address may be used: Affinity Water, Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ. To reach the Affinity Water leakspotters line, call 0800 376 5325 (24 hours).

Moving Home

Contact representative (woman)If you are moving home and have a metered account, call the Affinity Water contact number on 0345 357 2401 to make the proper arrangements. If you have a non-metered account, dial the Affinity Water customer service number on 0345 357 2402 instead. If you wish to submit a service transfer request online, use the form found here: https://www.affinitywater.co.uk/moving-home.aspx. The form covers moving in, moving within and moving out of the service area. When contacting Affinity Water with a move home request, be prepared to provide the following information:

  • A meter read for your property (if your property has a meter)
  • The number of occupants at your new property
  • Details of any new or previous occupants

If you are a landlord or letting agent, you can tell us about all your tenants’ moves by following this link: https://www.affinitywater.co.uk/landlords.aspx.

Submit Meter Readings

To submit a water meter reading, call the Affinity Water telephone number on 0345 357 2401. If you wish to submit a reading via SMS, start your message with the word READ followed by your customer number and meter reading to 07781 474 715. Readings can also be submitted by voicemail when you call the Affinity Water customer service number on 0345 357 2401. To do this, select option 3 to leave a voicemail, and be sure to include your customer number. There is also the option to submit a meter reading online. Simply complete and submit the form located here: https://www.affinitywater.co.uk/submit-your-meter-reading.aspx. Should you have questions about how to read your meter, contact Affinity Water.

Affinity Water Complaints Phone Number

The first step to submitting Affinity Water complaints is to contact the Affinity Water support team on 0345 357 2401. If you are unable to solve the issue by speaking with the support team, you will need to contact the Consumer Council for Water. To do this, call 0300 034 2222, Monday – Friday, 8:30am to 5pm. Alternately, you can send an email to: enquiries@ccwater.org.uk. To submit a complaint via post, the following address may be used:

Consumer Council for Water

First Floor

Victoria Square House

Victoria Square

Birmingham

B2 4AJ

To view the complaints procedures in PDF format, view: https://www.affinitywater.co.uk/docs/complaints-procedure.pdf. Complaints regarding wastewater services will need to be directed to either Anglian Water, Thames Water, or Southern Water. The contact numbers for these utility companies is provided above.

Address: Tamblin Way, Hatfield AL10 9EZ

Phone number: 0345 357 2424

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