Anglian Water Contact 0345 791 9155

For all general enquiries, dial the Anglian Water contact number on 0345 791 9155. The Anglian Water customer services department is available from 8am to 8pm Monday to Friday, and from 9am to 1pm on Saturday. If English is not your first language, feel free to request the language line service. Anglian Water does offer a 24-hour text telephone service for customers with speech or profound hearing difficulties. If you have a Minicom unit and wish to contact the Anglian Water support team, call 0800 917 5901 (24 hours a day, 7 days a week). To reach the bogus caller helpline to double-check any Anglian Water employee’s identity, call 0800 145 145.

Anglian Water Customer Services Contact Number 0345 791 9155

Department Contact Number
Customer Helpline 03457 145 145
Billing 0345 791 9155
Meter Installation 0345 850 5852
Builder & Development Support 0345 606 6087
Emergencies 03457 145 145
Moving Home 03457 919 155
Hartlepool Residents 01429 858050
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Anglian Water Contact

If you prefer to contact Anglian Water via email, feel free to use the provided online form (https://www.anglianwater.co.uk/help-and-contact-us/contact-us/enquiry) or email them at anglianwatercustomerservices@anglianwater.co.uk

By post, you can reach them at:

Anglian Water

PO Box 4994

Lancing

BN11 9AL

Anglian Water via social media is yet another contact option. Use any of the following links to reach out the Anglian Water customer services:

Billing Enquiries

Contact representative (woman)If you have a billing enquiry and wish to speak with a support agent, call the Welsh Water phone number on 03457 91 91 55. To log into e-billing, visit: https://www.anglianwaterebilling.co.uk. If you wish to make a payment by phone, call the automated service line on 03450 268 926. Payments can be made by calling this Welsh Water telephone number 24-hours a day. If you are struggling to pay your bill, it is best to contact Welsh Water as soon as possible in order to avoid disconnected. To discuss payment arrangements, dial the Welsh Water customer service number on 0800 169 3630 between the hours of 8am and 8pm Monday to Friday, or from 9am to 1pm on Saturday.

The Anglian Water customer service team can assist you with:

  • Setting up direct debit
  • Setting up a payment plan
  • Paying your bill with a credit or debit card
  • eBilling requests
  • Problems with paying your bill
  • Tariffs and charges
  • High consumption


For information in ways to pay your bill, call the Anglian Water helpline or visit: http://www.anglianwater.co.uk/household/your-account/bills-and-payments.

Water Supply and Sewerage Service Emergencies

To report problems with your water supply or sewer service, ring the Anglian Water telephone number on 03457 145 145. Any emergency can be reported 24 hours a day, 7 days a week. Information regarding burst pipes can be found online at: http://www.anglianwater.co.uk/household/water-supply/burst-pipes. If you have noticed a leak, contact Anglian Water as soon as possible. The Anglian Water customer service number for leak reports is 0800 771 881. Leaks can be reported at any time. To request a leakage allowance after a leak has been repaired, contact Anglian Water or complete and submit the online form found at: https://www.anglianwater.co.uk/household/water-supply/leakage/leakage-allowance-claim.aspx.

Meter Installation Helpline

To request meter installation, dial the Anglian Water number on 0345 850 5852 from 8am to 8pm Monday to Friday, or 9am to 1pm on Saturday. It is possible to apply for a meter online using the form provided at: https://www.anglianwater.co.uk/household/water-meters/choosing. Customers should only complete this form if they pay Anglian Water directly for their water services. If you pay another company for water services, such as Essex and Suffolk Water, contact them directly to request a meter to be fitted. As the Anglian Water support team may contact you via email regarding meter installation, consider adding these two email addresses to your safe senders list: noreply@anglianwater.co.uk and anglianwatercustomerservices@anglianwater.co.uk.

Builder & Developer Contact

If you’re planning a new development or extending your home and have a query about a new water or drainage application, ring the Anglian Water contact number on 0345 60 66 087. The support hours for this number are 9:00am to 4:30pm Monday to Thursday, and 9:00am to 4:00pm on Friday. For information regarding business service, visit http://www.anglianwater.co.uk/business or call the Anglian Water support line for businesses in 03450 704158. Business customers may use the following email address to contact Anglian Water: contactus@anglianwaterbusiness.co.uk.

The mailing address for business services is as follows:

Anglian Water Business

PO Box 259

Rotherham

S98 1QU

Hartlepool Water Contact

For water supply service queries and emergencies, call 01429 858050. Note that the 01429 858050 contact number is for customers in the Hartlepool Water area only. All other enquiries should be directed to the Anglian Water customer service team using the telephone numbers listed here. The Hartlepool Water phone number is available to callers 24 hours a day, 7 days a week.

Moving Home

If you are moving home, contact Anglian Water on phone number 03457 919 155 as soon as possible. The Anglian Water support staff can provide you details about how to schedule a transfer and can also let you know if you are moving to an area where a transfer will not be possible. If you simply wish to cancel your service, call the Anglian Water contact number shown here. Customers should note that the company requires at least five working days’ notice by telephone or 10 working days’ notice by letter to produce a final bill. To submit a change of address online, use the form found here: https://www.anglianwater.co.uk/household/your-account/changing-address/update/index.aspx.

Anglian Water Complaints

To let the Anglian Water customer service team know that you have a complaints, call 03457 91 91 55. Alternately, you can contact Anglian Water online using the contact form provided here: https://www.anglianwater.co.uk/help-and-contact-us/contact-us/enquiry. If you are calling from abroad, dial +44 (0) 1239 804900 to speak with an advisor. To submit a complaint via post, use the following address:

Anglian Water

Customer Services

PO Box 10642

Harlow

CM20 9HA

To view the Anglian Water Codes of Practice in PDF format, visit: http://www.anglianwater.co.uk/household/promise.

Address: Bedford MK45 2BQ

Phone number: 0345 791 9155

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