One of the largest utility providers throughout the United Kingdom, EDF Energy’s electricity production market share has continued to grow over the past few years, with all of their core services targeting locations both residential and commercial in nature. The EDF contact number listed here can be used to reach a representative if you require more information regarding tariffs and the energy products that the company offers. Regardless of the matter, a live customer service representative will be more than happy to assist you.
EDF Energy Contact Number 0870 280 5466
Contact EDF Energy using the following customer service phone numbers by department:
|Customer Helpline||0870 280 5466|
|Emergency||0800 111 999|
|Complaints||0800 051 1643|
|Existing Account Queries||0800 056 7777|
|Bill Payment Service & Meter Readings||0800 015 1736|
|Direct Debit Set Up||0800 096 2260|
|Debt Helpline||0808 156 6666|
|Fixed Tariff Ending||0800 096 7355|
|Prepayment Meters||0800 015 1733|
|Priority Services||0800 269 450|
|Text Telephone (Minicom Service)||0800 096 2929|
|Business Quotes||0800 051 1644|
|Business Customer Services, Complaints||0800 096 2255|
|Business Sales||0800 015 9097|
|Business Meter Reading||0800 404 7421|
|Business Movers||0800 404 7413|
|Customers Outside UK||+44 01138 207117|
|New Customers & Sales Enquiries||0800 096 4063|
|Contact Online||Click here|
EDF Contact Customer Service Information
The contact number can be used if you have any questions or concerns regarding your account with the company. You will be connected with a customer services representative who is qualified to handle all matters related to client accounts. If you have a question or concern that is more general in nature, you could instead opt to contact using either email or social media rather than contacting the company by phone. This is the best method if you aren’t in any hurry. If you utilize a contact option such as submitting an email from the company’s website, you will not receive an immediate response. On the other hand, our customer service representatives do their best to respond as quickly as they possibly can.
The customer service department can be contacted seven days per week. However, it’s important to note that hours of service vary depending on location. Here is the typical schedule:
- Monday: 9:30 am-6:30 pm
- Tuesday: 9:00 am-6:00 pm
- Wednesday: 9:00 am-8:00 pm
- Thursday, Friday, & Saturday: 9:00 am-6:00 pm
- Sunday: 10:30 am-4:30 pm
Emergencies are an entirely different story, as these can be reported at any time, day or night.
Contact Number for Service Changes
If you are someone who is looking for new service or is seeking to transfer your existing service to a new location, you can contact at any time to help get the process started as soon as possible. It’s important to note that if you will be transferring service, this is a process that can take up to approximately three weeks to complete – two weeks for you to make a final decision on the matter and one week for the transfer itself to be completed. Moving service is something that customer service can help with. The process doesn’t take lots of time to complete. However, the transfer should be scheduled as soon as possible to avoid any issues involving interruption of your service.
Contact for Emergency Help
If you require any assistance with your account, take advantage of the contact number provided here to speak with a customer service representative and address any questions or concerns that you may have. The contact number should be called if you need to report any emergency. In the event you suspect that there may be a gas leak in your home, leave immediately and contact the company – do not remain in your home. If you spot downed power lines, stay as far away from them as possible. In both instances, contact us to report the issue. If the issue you’re dealing with is not emergency-related, you can contact the company during normal business hours.
Phone Number for Tariff Information
Residential customers of EDF Energy can choose between two different types of tariffs: fixed and variable. Fixed tariffs are ones that do require contracts, but offer guaranteed rates for a certain amount of time. Compare current tariffs here. Businesses, however, are offered more choices regarding tariffs, including the chance to negotiate the conditions of contracts that they are offered. The overall rates for businesses depend on two different things: the size of the business itself and how much energy the business requires. Through a contact, you will be able to obtain more information regarding the types of tariffs.
Prospective customers can use the contact number as a means to obtain quotes, either by phone or by visiting the company’s website. These quotes can be obtained for free, and there is absolutely no obligation for you to either sign up for service with the company or switch to a new type of service if you are already a customer. If you have previously requested a quote, it may be necessary to contact us again, so as to receive an update rate quote.
Address: Southdownview Rd, Worthing BN14 8NT, UK
Phone: 0870 280 5466
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