Call the South West Water contact number on 0344 346 2020 if you have questions about the services provided. The South West Water customer service team is on hand from 9am to 5pm, Monday through Friday. If you wish to submit an email to the company, use the online form provided at: http://southwestwater.custhelp.com/app/general_enquiry. There is also the option to contact them via post at the following address: South West Water, PO Box 4762, Worthing, BN11 9NT. South West Water customer services endeavours to issue a response to all written enquiries within 10 working days.
South West Water Customer Services 0344 346 2020
|Customer Helpline||0344 346 2020|
|Billing||0344 346 1010|
|Moving Home||0344 346 1010|
|Self-Serve Services||0800 230 0750|
|Debt Helpline||0800 083 0283|
|Report Leaks||0800 230 0561|
|Complaints||0344 346 1010|
|Official Site||Click Here|
For those who prefer South West Water contact via social media, the following links may prove helpful:
Twitter – https://twitter.com/southwestwater
Facebook – https://www.facebook.com/SoutWestWater
To request a call back from one of the South West Water support agents, complete the contact form found here: https://www.southwestwater.co.uk/index.cfm?articleid=11440.
Billing and Accounts
Ring the South West Water telephone number on 0344 346 1010 to discuss any matter related to your account, billing statement, or payments. The South West Water helpline for billing and accounts is open 8am to 6pm Monday to Friday and 9am to 1pm Saturday (closed on Sundays and Bank Holidays). If you have recently established new service and need to register an account, you can do so at: https://myaccount.southwestwater.co.uk/Register.aspx. To log into your existing account, visit: https://myaccount.southwestwater.co.uk/login.aspx. To ask questions about specific charges appearing on your monthly bill, contact South West Water. Furthermore, you will find a general explanation of charges here: https://www.southwestwater.co.uk/index.cfm?articleid=7214.
Call the South West Water phone number on 0344 346 1010 to inform an agent that you will be moving home. For Minicom access, dial the South West Water number on 0800 169 9965. Hard-of-hearing customers are asked to dial 18001 before the South West Water helpline numbers. To submit a service transfer request online, go to: https://myaccount.southwestwater.co.uk/moveonline.aspx. To complete this form you will need to provide your address details and may be asked to provide meter readings as well. You can also provide your preference for how you plan to pay your bills at the new address, avoiding the need to establish a new payment plan (when applicable).
There are several South West Water contact options for those who wish to complete self-serve tasks without needing to speak with a customer service agent. To submit a debit card payment for services rendered, call the South West Water phone number on 0800 230 0750. To use the automated system to make a request for meter installation, call 0800 083 4301. Customers can also make a request for meter estimate re-billing by dialing the South West Water number on 0800 083 4247. If you are unable to use the automated system with success, speaking with a South West Water support team member is advised.
To request a water meter online, use the online form found here: https://www.southwestwater.co.uk/meteroption. You will need to provide your customer number and a valid contact number. A form is also provided for submitting meter reading online. This form can be accessed at: https://www.southwestwater.co.uk/index.cfm?articleid=1296. In order to successfully complete the form, you will need to complete all input fields, including your 10 digit customer reference number. To enter your meter reading, only the black numbers are required. Do not include the red numbers. Should you have questions about completing online forms, South West Water contact is recommended.
If you are experiencing financial difficulties and would like to talk to a South West Water customer service agent about your options, call 0800 083 0283. The debt helpline is open from 8am to 8pm Monday to Thursday, 8am to 6pm on Fridays, 9am to 1pm on Saturdays. To request to have an advisor phone you, complete and submit the online form found at: https://www.southwestwater.co.uk/callback. You will need to include your name, contact details, and some general information about the type of assistance that you need.
Leak Reporting Line
To report a leak, phone South West Water customer services on 0800 230 0561. Leak reports are accepted 24-hours a day, 7 days a week. If a worker comes to make repairs in or around your home and wish with to double-check their identity, call the bogus caller helpline on 0344 346 2020. To read detailed information about leaks and how to handle them, visit: https://www.southwestwater.co.uk/index.cfm?articleid=11264. Help topics include:
- Leak in your property
- Leak within the property boundary
- Leak outside the property boundary
- Water Service Pipe Responsibilities
- Leak repair feedback form
- Consumption call back request
- Leak allowance application forms
South West Water Complaints Phone Number
To submit a complaints, call the South West Water contact number on 0344 346 1010 (Minicom 0800 169 9965). This phone number should be used to submit any complaint regarding account issues. For matters related to water and sewerage issues, call 0344 346 2020 (Minicom 0800 169 9965). To view a breakdown of the complaints procedures online, use the following link: http://www.southwestwater.co.uk/media/pdf/s/a/CAC_v8_0316.pdf. This document contains contact details for the Consumer Council for Water South West Region, the independent customer watchdog for several companies, including South West Water. You can escalate your complaint to the CCW if you are not satisfied with how your complaint was handled by South West Water.
Address: Water Treatment Works, Ernesettle Ln, Plymouth PL5 2EY
Phone number: 0344 346 2020
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