Thames Water Contact 0800 980 8800

Dial the Thames Water contact number on 0845 9200 888 if you have a general enquiry regarding home or business water service. The Thames Water customer service hours are from 8am to 8pm Monday to Friday, and 8am to 6pm Saturday (closed on Sunday and bank holidays). If calling from outside of the UK, Thames Water phone number +44 1793 486 555 should be used instead. Those who prefer email contact can reach out to Thames Water support email at customer.feedback@thameswater.co.uk. Additionally, social media contact is an option from 8am to 8pm, Monday to Friday, using the links below:

To contact Thames Water via postal mail, the following address should be used:

Thames Water
PO Box 286
Swindon
SN38 2RA

Thames Water Customer Services 0800 980 8800

Department Contact Number
Customer Helpline 0800 980 8800
Billing 0800 980 8800
Complaints 0800 009 3988
Minicom 0800 316 6899
Report Leaks 0800 71 4614
Water Supply/Drains & Sewers 0800 316 9800
Official Site Click Here

 

Thames Water contactIf your enquiry is related to charges, tariffs, or extra care services, Thames Water customer services will respond to your letter within five working days. For all other matters, customers will receive a response in 10 working days.

Billing & Accounts Contact Numbers

For help with billing and account related matters, call the Thames Water phone number on 0800 980 8800. If you are deaf or hard of hearing, call the Thames Water telephone number on 0800 316 6899, which is open to callers 24 hours a day. Support is available for setting up a direct debit, help with paying your bill online (visit https://my.thameswater.co.uk/cps/rde/xchg/account/hs.xsl/login.htm to log in to pay a bill), assistance with understanding charges on a billing statement, and more. Should you need to make payment arrangements for an overdue bill, or need to update your account details, contact Thames Water.

Phone Number To Report a Leak

Call the Thames Water contact number on 0800 714 614 to report a leak. Leaks can be reported 24-hours a day. Leaks can also be reported online by submitting the form found here: https://www.thameswater.co.uk/help-and-advice/report-a-problem/report-a-problem. Examples of problems that should be reported include leaks, a bust pipe, an issue at any of the Thames Water sites (such an alarm, an accident, or an intruder), and noisy or missing manhole covers. To check the current status of leaks and work online, visit: https://live.thameswater.co.uk.

Water Supply Customer Support

Contact representative (woman)To report any issues with your water supply, dial the Thames Water helpline on 0800 316 9800. The Thames Water customer service team can provide assistance for:

  • No water
  • Low water pressure
  • Poor water quality
  • Water hardness
  • Finding a plumber

In some instances, you may need to turn your water supply off and on. Instructions for doing this are provided on the Thames Water website at: https://www.thameswater.co.uk/help-and-advice/bursts-and-leaks/leaks-at-your-property/how-to-turn-your-water-off-and-on. Should you have questions regarding what type of repairs the company is responsible for and which repairs you are responsible for, contact the Thames Water support team.

Drain & Sewer Customer Service


To report sewer and wastewater flooding, call the Thames Water phone number on 0800 316 9800. Reports can be submitted 24-hours a day. To report river flooding, contact number 0800 807 060 should be phoned instead. To report groundwater property flooding and flooding from the roads or problems with highway gullies or ditches, you will need to contact your local council. To locate the specific council for your area, visit the following Gov.uk website page: https://www.gov.uk/find-local-council. There, you will be able to enter your postcode and be provided with information on the council for your area.

Moving Home

To transfer your water service to a new home, or to find out if service is available in the area you are relocating to, call the Thames Water contact number on 0800 980 8800. If you are simply a new customer in need of service, contact Thames Water or read more about new service here: https://www.thameswater.co.uk/my-account/moving-home/tell-us-your-moving/new-customers. To report that you are moving home online, you can use the form provided here: https://my.thameswater.co.uk/dynamic/cps/rde/xchg/corp/hs.xsl/16041.htm. Lastly, if you are cancelling your service and account call the Thames Water telephone number as shown here and let them know that you will no longer need their services.

Water Meter Support Number

Dial the Thames Water number on 0800 980 8800 to request a water meter, find out how to read a water meter, or to submit a water meter reading. If you would like to request a water meter online, you can do so using the form found here: https://my.thameswater.co.uk/dynamic/cps/rde/xchg/corp/hs.xsl/15749.htm. There are a variety of options available for submitting a water reading. You can find out more about those by reading the information found here: https://www.thameswater.co.uk/my-account/water-meters/submit-your-meter-reading. Should you feel that your meter reading is unusually high, Thames Water contact is recommended, as there may be a problem that needs to be addressed.

Feedback & Complaints Phone Number

If you wish to provide positive feedback or to submit a complaint, phone the Thames Water contact number on 0800 0093 988 and speak with a support agent. The phone lines for feedback are open between 9am and 5pm, Monday to Friday. To request a call back, complete and submit the online form found here: https://www.thameswater.co.uk/help-and-advice/customer-commitment/feedback-on-our-service/request-a-call-back. If you are dissatisfied with the outcome of the review of your complaint, you can contact CCWater by calling 0207 931 8502 or by visiting their website: http://ccwater.custhelp.com/app/answers/detail/a_id/417/kw/complain.

Address: Woodford New Rd, Walthamstow, London E17 3PR

Phone Number: 0800 980 8800

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