Exceptional customer service is one of the most important aspects to review before choosing any water company. You should find reliable companies that offer various contact options and platforms for smooth service delivery. Wessex Water offers 24 hour support services though different contact lines. To streamline customer service, various contact numbers and options are provided for billing, feedback, sewage and water supply, emergency and navigation problems among other services. Their main operations contact number is 0345 600 3 600 although specific inquiries can be made through other contacts as follows.
Wessex Water Customer Services 0870 280 5076
Contact Wessex Water customer services per the following department:
|Mainline||0870 280 5076|
|Customer Helpline||0345 600 3600|
|Billing||0345 600 3600|
|Automated Billing||0345 600 1600|
|Water & Sewage||0345 600 4600|
|Feedback||0345 600 4600|
|Flooding||0345 850 5959|
|Leaks||0800 692 0692|
|Official Site||Click Here|
Besides these numbers, you can visit the company’s official website for more details and descriptions. There are also many things you can achieve from the official website including paying your bill, registering for the eBilling system, reporting a leak, pollution or emergency. You can also ask a question through the live chat and advanced search option conspicuously placed on the site to help customers with navigation and finding relevant information. You can visit the official website at (https://www.wessexwater.co.uk/).
Bills and accounts contact number
If you have questions regarding your billing and accounts, Wessex Water customer service personnel can help you get quick answers and solutions. If you suspect being overcharged or have entered wrong information, simply call the contact number provided above for all such inquiries and challenges. The customer support will ensure you make the necessary changes and update your information by removing any errors. Calls can be made from Monday to Friday between 8am and 6pm. You can also contact the customer service by sending a mail to firstname.lastname@example.org or visit https://www.wessexwater.co.uk/Household/Bills-and-accounts/ for more information on billing. Wessex Water also allows customers to sign up and create their private eBilling account for easy online bill payment. You can visit https://signin.wessexwater.co.uk/Authentication/Signin to log in to your account or sign in if you do not have one.
Inquiries regarding assistance on the payment process or even bill payment via telephone can be quickly handled by Wessex Water customer support over a phone call. They will help you find a payment method that suits your needs or change from one method to another if you are already using a specific option. There are various payment plans available to choose from and you can visit https://www.wessexwater.co.uk/yourbill/ for more information on the same. To pay your bills online or via telephone call 0345 600 1 019; for automated billing services and assistance, call 0345 600 6 600. You can make inquiries about your bills and accounts via 0345 600 3 600. The same numbers can be used to make complains in the respective areas.
Water supply and sewage
For all inquiries regarding water supply and sewage, use the above contact number. This contact is open Monday to Friday between 8am and 6pm and you can also send a mail to email@example.com. For flooded sewage and/or leaks, call 0345 850 5959 and 0800 692 0692 respectively. These lines are open for 24 hours to allow quick response at all times. Emergencies can also be handled using the same number although there is a better online platform for channeling emergencies. Simply visit the official website and click on the emergency section or follow https://www.wessexwater.co.uk/Household/Help-and-advice/Emergencies/. Customer support will be able to answer all your questions regarding water supply, waste water and sewage.
Moving to a new home
If you are planning to move to a new residence, you will need to inform Wessex Water beforehand. This can help you effortlessly transfer your services and even bills to the new home. It also ensures you do not incur any charges and bills that were used in the new property before you moved in. You can call 0345 600 3 600 or visit https://www.wessexwater.co.uk/moving/ to fill in the necessary online forms needed when moving. The support team will also help you with form filling if you need any assistance regarding the same. It is very important that you notify the company before you move and include all new contact details they can use to reach you in your new residence. This includes postal address, new contacts and mailing addresses.
Pipe-work and metering support number
For questions regarding your water meter, pipes and plumbing, call 0345 600 4 600 or visit https://www.wessexwater.co.uk/pipework/. Installing a water meter can help you save more money on bills as you are charged for what you actually use instead of sharing costs with other users. If you want to install a meter in your house, Wessex Water can quickly meet this demand. Visit https://www.wessexwater.co.uk/metering/ to fill in the necessary forms or call the number provided. You can also use the contact number given to receive guidance throughout the process if you are not sure how to go about filling the application forms. Wessex Water also covers pipe-work installation and repair.
Emergency Phone Number
There are various situations that may call for prompt servicing. Challenges like leaks and pipe bursts, water outages and pollutions require urgent fixing to reduce the damages and risks involved. Even if you suspect others in the residential area have notified Wessex Water of the problem, it is still very recommendable to make your own report as this can help speed up the response. If the problem is personal, then it is even more reason to call for emergency services as soon as possible. You can visit https://www.wessexwater.co.uk/Household/Help-and-advice/Emergencies/ beforehand to read about how Wessex Water handles emergencies. If you need urgent remedy, call the 24 hour emergency contact 0345 850 5959 (for sewage), 0800 692 0692 (for leaks) or 0345 600 4 600 for other emergency calls. If you suspect pollution or water contamination, call for emergency inspection and testing and do not use the water until it is declared safe.
Wessex Water Complaints
If you wish to complain, there are multiple options provided. You can call the service lines for the particular department you want to complain about. For instance, complaints about billing should be directed to the bill and accounts contact number provided above. You can also make your complains known through the feedback section. The contact number is 0345 600 4 600 for all customer feedback regarding the services provided. Alternatively, you can visit the company premises opposite Bath in Claverton Down Road (BA2 7WW). Wessex Water also provides a simple location map on the official website on the “Find Us” page.
Address: Claverton Down Rd, Bath BA2 7WW
Phone number: 0870 280 5076
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